Measuring the true cost of defects and quality failures is also something oft times over looked. Inevitably, even with all the checks in place, all the best processes and highly trained staff there will be some quality failures. Determining what level of quality is required by customers can make significant differences to our approach for removing and reducing defects – could it be that some companies are actually over-critical in their assessment of quality failure than their customers need them to be? Are some companies trying to pass poor products onto their customers and losing their customer focus?
We can help not only cost the impact but help devise and implement solutions to ensure the impact of any defects is reduced and stops to ensure your customers’ priority is your priority.
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